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Pilot Evaluation Scorecard
Alec Hemenway 4 min readUpdated January 2026
Why Use a Scorecard?
Running a pilot without a structured evaluation framework leads to subjective, feelings-based decisions. A scorecard ensures every stakeholder evaluates the same criteria, making vendor selection defensible and transparent -- especially important for board presentations and procurement review.
Scorecard Dimensions
| Dimension | Weight | What to Measure |
|---|---|---|
| Reliability | 20% | Uptime, alert accuracy, false positive rate |
| Ease of Use | 20% | Admin setup time, end-user adoption, mobile app quality |
| Support Quality | 15% | Response time, resolution time, account manager quality |
| Integration | 15% | Works with existing cameras, network, and systems |
| Total Cost | 15% | 3-year TCO including hidden costs |
| Scalability | 15% | Multi-site management, bulk operations, growth pricing |
How to Score
Use a 1-5 scale for each dimension: 1 = Does not meet requirements, 2 = Partially meets, 3 = Meets requirements, 4 = Exceeds requirements, 5 = Best in class. Have at least 3 stakeholders score independently, then average the results.
Pro Tip
Share the scorecard dimensions with vendors before the pilot starts. Good vendors will appreciate the transparency, and it sets clear expectations for what success looks like.
After the Pilot
- Compile scores from all evaluators
- Identify any dimension where a vendor scored below 3
- Calculate weighted total scores
- Prepare a summary with recommendation for leadership
- Document lessons learned for future vendor evaluations
Want to walk through the scorecard together?
Book a Call with Alec