Privacy Policy

Last updated: December 2024

Introduction

Alec at Coram ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video security services.

Information We Collect

Information You Provide

Contact information (name, email, phone number)
Organization details
Account credentials
Communications with our team

Information Collected Automatically

Device and browser information
IP address and location data
Usage patterns and analytics

Video Data

Our video security services process video feeds from your cameras. This data is processed according to your organization's policies and our data processing agreement.

How We Use Your Information

Provide and maintain our services
Process transactions and send related information
Send administrative notifications
Respond to inquiries and provide support
Improve our products and services
Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your information. Our systems are SOC 2 Type II certified and comply with industry best practices for data security.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Video data retention periods are configured according to your organization's requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. Contact us to exercise these rights.

FERPA Compliance

For educational institutions, we comply with the Family Educational Rights and Privacy Act (FERPA). We do not use student data for marketing purposes and maintain appropriate safeguards for educational records.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Schedule a conversation or visit our booking page